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Help Tutorials About Privacy Terms and Conditions		Help Help Topics Find answers to common questions. Click a topic to view the help information. Important information about DNA Collection Kits Our help page is designed to help you use DNA World Pet Registry software. The DNA World Pet Registry supports a number of DNA Products. Please refer to your DNA Collection Kit documentation to assure your physical DNA samples are collected properly and returned to the lab with the required information. General Topics Status Descriptions How do I change my username? How do I change my password? DNA Collection Information Can I collect DNA myself? Does DNA collection hurt my pets? How long does it take to get results? General Topics 1. Status Descriptions The status of your DNA test changes over time. The status describes the progress of your sample. Pet Profile Created - Your pet's information has been entered by your Club. You can use your DNA World Pet Registry Account. Your DNA samples will soon ship to BioPet Vet Lab for Analysis. Sample In Transit - Your DNA sample has been shipped to BioPet Vet Lab. DNA Sample Received - Your DNA sample has been received at BioPet Vet Lab. Results should be ready in approximatly 10 business days. Processing Second Swab - Not enough DNA was found on your first swab, the lab is running results from your 2nd swab. Reswab Requested - Not enough DNA was found on either of your swabs, you will receive a new swab (at no cost). Please refer to our instructions for proper collection techniques and collect another sample. DNA Processing Complete - Your Proof of Parentage DNA sample is ready for certification, please login to the DNA World Pet Registry and perform parentage analysis. View Results - Your DNA Breed Identification, or DNA Proof of Parentage analysis is complete, click this status update to see your results DNA Sample Archived - Your DNA Pet ID, or PooPrints analysis is complete, these product store your pets DNA on the DNA World Pet Registry and physically in the Lab. 2. How do I change my username? If you would like to change your username, follow these instructions: Open a browser and navigate to http://www.dnawpr.com. Login. Click on Account from the home page. Click the button in the Account Information box. Change your username. We would recommend an email address or other easy to remember name. 3. How do I change my Password? If you would like to change your username, follow these instructions: Open a browser and navigate to http://www.dnawpr.com. Login. Click on Account from the home page. Click the button in the Security box. Change your password. Passwords are case sensitive. DNA Collection Information 1. Can I collect DNA myself? Yes, the collection process is very simple and can be performed at home by following the instructions that are provided with the DNA collection Kit. 2. Does DNA collection hurt my pets? The DNA collection is painless. The sterile, gentle polyester tipped swab minimizes any chance for infection or irritation. 3. How long does it take to get the results? Results are normally available on your DNA World Pet Registry profile within 2 weeks of the receipt of the DNA samples at BioPet Vet Lab.

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